Pricing questions
Do I need a subscription to buy a pack?
No. Without a plan, purchased minutes pay for two-way conversation, transcription and live translation at Instant or Accurate quality, into one language. For meetings, More Accurate and more languages require a Meeting subscription. Event Passes are separate one-time purchases and do not require a subscription. If you also have a plan, your monthly minutes and your purchased minutes sit in one balance.
What counts as a minute?
Every live translation quality mode (Instant, Accurate and Most accurate) counts the time you speak, however many languages a Meeting plan adds. Dictation without translation uses 0.5 min per minute.
How do additional languages work?
On Meeting Pro, extra languages cost nothing extra: a 30-minute session into two languages uses 30 minutes. Event Pass prices include the languages shown for that pass, with no extra language charge within those limits.
Can I change seats later?
Manage seats from Account › Billing using the provider shown for that subscription. Any price adjustment is shown before you confirm.
I bought in the Zoom Marketplace. Can I buy packs here?
Yes. Sign in with the account you use in Zoom. Packs bought here work in the Zoom app and on iPhone and iPad. Your Zoom subscription itself is managed in the Zoom Marketplace.
How does the free trial work?
New accounts start with a free 3-day Meeting trial, with no card needed. When it ends, you can keep translating with purchased minutes or subscribe. Your trial eligibility and the amount due are shown before checkout. Manage cancellation with the provider shown in Account › Billing.
Separately, new accounts can rehearse an event for a total of up to 15 minutes within their first 3 days: 1 host, 3 listeners and 2 target languages, with 10 Ask AI questions and 1 summary shared across the rehearsal allowance. Paid packs are never applied automatically.
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and Link, processed by Stripe.
What is your refund policy?
Subscriptions can be cancelled anytime and stay active until the end of the paid period. Purchases made on our website are refunded on request within 14 days, for minutes you have not used. App Store purchases follow Apple's refund rules, and Zoom App Marketplace purchases follow Zoom's.