Terms of Service
QolSync AI is operated by CHONGS CLOUD CONSULTING SERVICE LLC ("C3S LLC", "we"), 16113 SE 170th Pl, Renton, WA 98058, United States. These Terms are an agreement between you and C3S LLC. For support, contact support@qolsync.ai.
1. Acceptance of Terms
By accessing or using QolSync AI, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not access or use the service.
2. Service Description
QolSync AI is a translation app for iPhone and iPad that provides real-time, AI-powered translation, transcription, and captioning across 60+ languages. Features and limits vary by subscription.
3. AI Translation Notice
QolSync AI uses artificial intelligence to transcribe, translate and summarize speech, text and documents. AI output can contain errors, omissions and mistranslations, and may be inaccurate, incomplete or misleading — particularly for names, numbers, dates, dosages, legal terms and idioms. QolSync AI is not a professional, sworn or certified translation service and is not a substitute for a qualified human interpreter or professional advisor. Do not rely on QolSync AI output as the sole basis for medical, legal, financial, immigration, safety or other significant decisions — verify important information with a qualified professional or with the original speaker. You are responsible for how you use the output.
4. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use at security@qolsync.ai. You must be at least 13 years old — or older where the law of your country sets a higher minimum age or requires parental consent — to create or use a QolSync AI account. We do not permit anyone under 13 to create or use an account.
5. Billing and Payments
QolSync AI is free to download and includes a free tier. Paid subscriptions are offered as in-app purchases through the Apple App Store and are billed to your Apple account. A subscription renews automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your subscription anytime in your App Store account settings.
Page and minute packs are one-time consumable purchases, not subscriptions. Unused units remain on your account until used and do not expire while the account remains open. An Event Pass is a one-time consumable purchase that requires an active Pro subscription to purchase and apply, expires 12 months after purchase, covers one event, and is consumed when the event session ends. Any unused pack balance or unused Event Pass is forfeited if you delete your account; deleting the account does not itself issue a refund. Refund requests for App Store purchases are handled by Apple under Apple's terms and applicable law.
6. Acceptable Use
You agree not to use QolSync AI for any unlawful purpose, to transmit harmful or offensive content, to attempt to reverse-engineer our technology, or to use the service in a way that degrades performance for other users. Violation may result in immediate account suspension.
7. Intellectual Property
You retain all rights to the content you generate with QolSync AI (transcripts, translations, summaries). QolSync AI retains all rights to the app, AI models, and underlying technology.
8. Limitation of Liability
Except where mandatory consumer law provides otherwise (see "Your Statutory Rights" below), QolSync AI is provided "as is". AI output can contain errors — see the "AI Translation Notice" above — and service interruptions may occur despite reasonable efforts to maintain uptime. To the maximum extent permitted by applicable law, our aggregate liability shall not exceed the amount you paid in the 12 months prior to the claim.
9. Your Statutory Rights
Nothing in these Terms excludes, limits or restricts any right or remedy you have under applicable mandatory law that cannot be excluded, limited or restricted by agreement. If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, this includes your statutory rights under local consumer-protection law and your legal guarantee that digital content and digital services conform to the contract. The limitations and exclusions in these Terms apply only to the maximum extent permitted by applicable law. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for intentional misconduct or gross negligence.
10. Severability
If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible, or if it cannot be enforced, treated as removed, and the remaining provisions will continue in full force and effect.
11. Governing Law & Consumer Forum
These Terms are governed by the laws of the State of Washington, United States, excluding its conflict-of-laws rules. If you are a consumer residing in the European Economic Area, the United Kingdom or Switzerland, you additionally benefit from any provisions of the law of your country of residence that are mandatory and cannot be derogated from by agreement, and nothing in this section deprives you of the protection of those provisions or of your right to bring proceedings in the courts of your place of residence.
12. Modifications
We may modify these terms at any time. We will notify you of material changes via email or in-app notice. Continued use of the service after notice constitutes acceptance.
13. Contact
Questions about these terms? Contact legal@qolsync.ai.