Question 1

What is QolSync AI?

Accepted Answer

QolSync AI is a translation app for your phone and tablet. It translates the speech happening around you, holds two-way conversations across languages on one device, reads text in the world through your camera, and turns recordings and files into transcripts and translations — across 60+ languages.

Question 2

Which devices does it run on?

Accepted Answer

QolSync AI runs on iPhone and iPad (iOS 18 or later). An Android version is in development. QolSync AI is coming soon to the App Store — join the waitlist on the homepage to be notified the moment it's live.

Question 3

How do I get started?

Accepted Answer

When QolSync AI is live on the App Store: download it, tap Sign in with Apple to set up your account, then pick a mode and start translating. Until then, join the waitlist on the homepage. See Help & Guides for a step-by-step walkthrough.

Question 4

How do I get support?

Accepted Answer

Email us at support@qolsync.ai and a real person will get back to you. You can also browse the per-mode guides in Help & Guides or search this FAQ.

Question 5

What can QolSync AI do?

Accepted Answer

QolSync AI has four ways to translate: Translate Around Me (live translation of the speech around you), Two-Way Conversation (two people, two languages, one phone), Capture & Translate (point your camera to translate text in the world), and Audio & Files (import a recording or file to get a transcript and translation). After a session, Summarize & Ask can generate an AI summary and answer questions about it.

Question 6

How does Translate Around Me work?

Accepted Answer

Translate Around Me listens to the speech around you — a lecture, a meeting you are sitting in, or a person nearby — and shows a running translation in your language on screen. Set the language you want to read in, start, and read along.

Question 7

How does Two-Way Conversation work?

Accepted Answer

Two-Way Conversation lets two people who speak different languages talk through one phone. Set the two languages, place the phone between you, and take turns speaking. The app separates and labels each side and shows each person their own language.

Question 8

What is Capture & Translate?

Accepted Answer

Capture & Translate uses your camera to read printed text in the world — a sign, a menu, a label, or a form — and translates it on screen using on-image text recognition (OCR). Aim at the text, pick your language, and read the translation.

Question 9

Can I translate a recording or file?

Accepted Answer

Yes. Audio & Files takes a recording or file you already have and turns it into a transcript and translation. Uploaded files come back with speaker labels so you can tell who said what, and you can export the result as plain text or PDF.

Question 10

Can I summarize and ask questions about a session?

Accepted Answer

Yes. Summarize & Ask is a post-session capability — not a translation mode. After a session, you can opt in to generate an AI summary and ask follow-up questions about what was said. Summaries and answers are processed transiently and nothing is used to train models.

Question 11

Is my audio stored?

Accepted Answer

In live modes your speech is processed only to transcribe and translate it and is not stored — most live translation streams directly to our speech-to-text provider, and higher-accuracy paths process audio on our servers only for that task, then discard it. The resulting transcript stays on your device. Files you import are processed on our servers and the original file is deleted after processing. Nothing is used to train AI models.

Question 12

Are my recordings saved?

Accepted Answer

Recording a session is optional and stays on your device — it is not uploaded automatically. Your transcripts are kept locally, and you can export them as text or PDF whenever you like.

Question 13

Where are my transcripts kept?

Accepted Answer

Your transcripts and session history are stored locally on your device, not on our servers. You can search your past sessions by transcript text in Recents, and export any of them as text or PDF.

Question 14

Is my data used to train AI models?

Accepted Answer

No. Your transcripts and any text sent for post-session summaries or answers are processed only to provide the feature and are never used to train AI models.

Question 15

How many languages are supported?

Accepted Answer

QolSync AI supports 60+ languages for translation. You choose the language you want to read in — and the spoken language, if you know it — before you start.

Question 16

Can I export my transcripts?

Accepted Answer

Yes. You can export any transcript as plain text or PDF. Uploaded files keep their speaker labels in the export so you can tell who said what.

Question 17

Can the app read translations aloud?

Accepted Answer

Yes. QolSync AI includes read-aloud (text-to-speech), so you can hear a translation spoken instead of only reading it on screen.

Question 18

Do I need an account?

Accepted Answer

Yes — you sign in with Apple, which sets up your account in one step. Sign in with Apple is the only sign-in method.

Question 19

Is there a free version?

Accepted Answer

Yes — when it launches, QolSync AI will be free to download and will include a free tier. Paid subscriptions unlock more, and they are purchased and managed in the App Store.

Question 20

How do I manage my subscription?

Accepted Answer

Subscriptions are handled through your Apple account. You can view, change, or cancel a QolSync AI subscription anytime in the App Store under your Apple ID subscriptions.

Question 21

Does it work offline?

Accepted Answer

Live translation needs an internet connection, because your speech is streamed to our speech-to-text provider and translated. Once a session is saved, playing back and searching your transcripts works offline on your device.

Question 22

The app can’t hear me — what should I check?

Accepted Answer

Live modes need to hear you, so make sure you allowed microphone access. You can turn it back on in your device Settings under QolSync AI. It also helps to place the phone where it can hear the speaker clearly and to reduce background noise.

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